Returns & Refunds Policy
Returns
All products from Leo Ion are carefully inspected and securely packed before dispatch. If you receive a product in an unsatisfactory condition, you may request a return under our return policy.
7-Day Return Policy – Valid Reasons:
You are eligible to return a product within 7 days of delivery under the following circumstances:
- Product is damaged, leaking, tampered with, or broken
- Incorrect product received
- Product received past its expiration date
- Incomplete order or missing items
Returns Not Accepted If:
- Product has been opened, used, or altered
- Original packaging, label, or carton is missing
- Return or replacement request is raised after 4 days of delivery
- Damage/missing items are reported after 4 days of delivery
- Product is returned for reasons other than manufacturing defect
- Personal experience issues like taste, flavor, headache, stomach upset etc. (Please consult a healthcare professional before use)
Return Procedure (If Eligible):
- Notify us within 7 days of delivery at support@leoion.com with photographs of the product showing the issue.
- Our team will review and respond within 24 working hours.
- If the issue is confirmed as valid and the product is unusable, we may advise discarding it and will arrange a free replacement.
- In areas where reverse pickup is not supported, customers may use a local courier service and we will reimburse the shipping cost.
- Once we receive and verify the returned product, we will process either a replacement or refund (subject to stock availability).
Refund Policy
Refunds will NOT be issued if:
- Product is damaged/tampered by the customer
- Incorrect or incomplete shipping address was provided
- Product is partially consumed and then returned
- Customer fails to follow the stated return policy
Refunds MAY be issued in the following cases:
- Ordered product is out of stock
- Delivery location is not serviceable
- Product is returned in good condition and untampered
- Duplicate payment made for the same order
Cancellation Policy
- You may cancel your order before it is dispatched by emailing support@leoion.com. Once shipped, cancellations are not permitted.
- Refunds for cancelled orders will reflect in your original payment method within 5–7 working days.
Additional Details
Processing Fees:
There are no additional charges for returns or replacements. However, if you request a replacement with a higher-priced product, you must pay the price difference.
Refund Mode:
- For prepaid orders, refunds will be credited to the original payment account.
- For Cash on Delivery orders, refunds will be sent to the bank account provided during the return process.
- Refunds are initiated only after we receive and verify the returned item.
Timeline for Refund:
Once the return is verified and approved, the refund will be processed within 3–5 working days.
Delivery Timeline for Replacements:
Replacements are dispatched within 3–5 working days of approval.
For any assistance or to initiate a return/cancellation, please contact us at support@leoion.com.