Privacy Policy

Effective Date: May 31, 2025

KBS Leo Ion Private Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your Personal Information through our Website, www.leoion.com (the "Platform"), in compliance with applicable laws and regulations.

1. Consent

By accessing or using the Platform and providing information as described in this Privacy Policy, you consent to the collection, use, storage, and disclosure of your Personal Information in accordance with this policy. If you are uncomfortable with any terms, you may discontinue using the Platform.

You also consent to receive communications (including commercial communications) from us via SMS, calls, emails, or other channels, even if your phone number is registered on the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018. Such communications will not be considered unsolicited under TRAI regulations.

2. Definition of Personal Information

"Personal Information" refers to any information that can identify you, either directly or indirectly, when combined with other data available to us. This does not include information in the public domain.

3. Collection of Personal Information

We collect Personal Information through:

a. Direct Submission

When you engage in activities such as creating an account, ordering products, submitting reviews, filling out surveys, or requesting information, you may provide details such as your name, address, email, phone number, date of birth, or payment information. Providing mandatory information is required for certain activities; voluntary information is optional but may limit access to some features.

b. Other Sources

We may receive information from third parties, such as delivery details, social media platforms, or promotional partners, if you opt-in to share information with us.

4. Types of Personal Information Collected

We collect only the information necessary to process orders, provide refunds, and improve our services. This may include:

  • Name, email, postal address, phone number, and country
  • Date of birth, language preference, and location
  • Publicly available data
  • Shipping details for purchased products
  • Product interest, opinions, and preferences
  • Financial information (e.g., bank account or card details) for transactions
  • Records of customer service interactions
  • Technical data about your device, software, or browsing activity
5. Purpose of Collecting Personal Information

We use your Personal Information to:

  • Verify your identity
  • Process and fulfill product orders
  • Communicate about your account, orders, or Platform activities
  • Respond to feedback, reviews, or inquiries
  • Administer promotions, surveys, or contests
  • Personalize offers, content, and advertisements
  • Conduct research on customer demographics and preferences
  • Improve the Platform and our services
  • Comply with legal obligations and enforce our terms
  • Protect against fraud or illegal activities
6. Legal Grounds for Processing

We process Personal Information based on:

  • Performance of a Contract: To fulfill orders or transactions
  • Legitimate Interest: To send marketing communications or improve services
  • Legal Obligation: To comply with legal or regulatory requirements
7. Sharing of Personal Information

We may share your Personal Information with:

  • Affiliates and Service Providers: For order processing, delivery, data analysis, or customer support, subject to strict confidentiality agreements
  • Third Parties: With your consent, for promotions or events, or as required by law (e.g., court orders or legal processes)
  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the acquiring entity

We do not sell or rent your Personal Information to third parties.

8. Storage and Security

Your Personal Information may be stored on our secure servers or third-party cloud services contracted by us, with equivalent security measures.

We use encryption, authentication tools, and firewalls to protect your information. However, no internet transmission is entirely secure, and you accept inherent risks when using the Platform.

You are responsible for safeguarding your login and password details.

9. Retention and Disposal

We retain Personal Information only as long as necessary for the purposes outlined in this policy or as required by law.

Once no longer needed, we delete or anonymize your information to prevent identification.

10. Cookies

We use cookies to analyze web traffic, measure promotional effectiveness, and enhance user experience. Cookies do not contain Personal Information and are either session-based (deleted after your session) or persistent (stored until you delete them). You may disable cookies in your browser, but this may limit Platform functionality. Third-party cookies (e.g., Google Analytics) are used for marketing and analytics purposes.

11. User-Generated Content

Any comments or content you post on the Platform may be visible to others. We are not responsible for information you choose to share publicly or how third parties may use it.

12. Prohibited Content

You agree not to post content on the Platform that:

  • Belongs to another person without their consent
  • Is defamatory, obscene, invasive, or illegal
  • Infringes intellectual property rights
  • Contains viruses or harmful code
  • Misleads, harasses, or threatens public safety or national security
13. Third-Party Links and Analytics

The Platform may contain links to third-party websites, which we do not control. We are not responsible for their content or privacy practices. Third-party analytics services (e.g., Google Analytics) may collect data about your Platform usage, subject to this policy.

14. Security Vulnerabilities

If you discover a security vulnerability or bug on the Platform, please report it to info@leoion.com. We will investigate and address legitimate reports promptly.

15. Withdrawal or Amendment of Personal Information

To amend, withdraw, or erase your Personal Information, contact our support team at info@leoion.com.

16. Policy Updates

We may update this Privacy Policy to reflect changes in our practices. Check this page periodically for updates.

17. Grievance Officer

For grievances related to this policy or the Platform, contact:

Name: Jayprakash
Designation: Manager - Compliance
Address: KBS Leo Ion Private Limited, Plot No. 270, Green Homes Colony, Nadargul, Hyderabad, Telangana-501510, India
Email: info@leoion.com

Thank you for choosing KBS Leo Ion Private Limited. We value your trust and are committed to protecting your privacy and providing a seamless experience on our Platform.